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EXCHANGES & RETURNS

LOOKING TO EXCHANGE OR RETURN?

We’ll help you get started! Just have your order number and shipping zip code in hand. You’ll find your order number in your Sozy Order Confirmation email or Packing Slip. Got it? Then lets get started!

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Our Exchange & Return Policy

Holiday Return Policy: Purchases made from 11/01/2021 through 12/15/2021 may be returned for credit towards the original form of payment through 1/15/2021. All other conditions of our standard Return Policy apply.

Purchases made on or after December 16 may not arrive before Christmas.

We know that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for return or exchange within 30 days from the shipping date. (Please Note: Pilling after the 30-day return window is due to incorrect washing or handling and will not be accepted for return) Unless you are processing an exchange, $7 will be deducted from your refund for return shipping. Original shipping costs are non-refundable. Items purchased outside of the United States are not eligible for returns due to customs issues. "Final Sale” means the specified items are not eligible for return or exchange.

Your refund will go back to the original method of payment used to make the purchase. We usually process returns quickly, but just in case, please allow up to 14 business days from when we receive the items for your account to be refunded.

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