EXCHANGES & RETURNS
LOOKING TO EXCHANGE OR RETURN?
We’ll help you get started! Just login or create an account with the email you used to place your order. Select the order you would like to exchange or return. You’ll find your order number in your Sozy Order Confirmation email or Packing Slip. Got it? Then lets get started!GET STARTED
Our Exchange & Return Policy
We know that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed, unaltered, undamaged, or defective merchandise in new resellable condition with all labels still attached for return or exchange within 30 days from the arrival date. Unless you are processing an exchange, $7 will be deducted from your refund for return shipping. See full returns/exchanges terms here.
Brands We Love items are eligible for exchange or store credit only within 30 days from the shipping date. Unless you are processing an exchange, $7 will be deducted from your store credit for return shipping. All beauty, bedding, undergarments, and candle products are Final Sale.
HAVE MORE QUESTIONS?
Please email us with any questions you might have - we are here to help.
- Email Us: firstname.lastname@example.org
QUESTIONS AND ANSWERS
Where are your pieces made?
All Sozy pieces are designed, patterned, cut, and sewn in Los Angeles, California
Are your pieces ethically made?
YES! Our manufacturers are fully licensed garment contractors by the State of California, Department of Industrial Relations.
What are your Core Values?
You can find our values here: About Us
How long does shipping take?
We usually ship orders within 24 hours from the time the order is placed Monday - Friday. Orders placed on the weekend or holidays will ship the next business day. Shipping takes 3-5 business days to arrive. International shipping orders take 7-14 business days to arrive.
Do you offer faster shipping?
Yes! We offer Express Shipping at checkout.
How much does shipping cost?
Orders under $125 (after all discounts have been applied) will be charged $8 shipping. Shipping is FREE on orders of $125+
Can I edit/cancel my order or change my address after purchase?
We process orders within 24 hours of the time it is placed, so usually, we cannot edit/cancel orders, but please email us at email@example.com and we'll do our best to make it happen!
How do I process a Exchange/Return?
Have your order number and shipping zip code handy, then click here to start: Exchanges & Returns
What size should I buy?
All products feature the model measurements for reference as well as well as our sizing chart here: Sizing If you're still unsure email us at firstname.lastname@example.org so we can help! :)
Why don't you carry more sizes?
Most of our new arrivals will come in sizes S - L initially. The reason behind this is because we need to meet the minimum order quantity (MOQ) per style which is 200 for size runs of S - L and 400+ for XS - XL.😱 At our current size, we can only afford to release new styles in the limited size run option until we know the popularity of the style. Once we know it is popular, we then have enough budget and are able to order in higher volume to meet the MOQ of extended sizing of XS - XL. The more sizes you add to a style the higher the MOQ on each manufacturing run. If you look at our best sellers section most of our styles are available in the extended sizing. As soon as we are big enough and can meet the MOQ on all our new arrivals the plan is never to carry anything that isn’t available in extended sizing, but we have to get a LOT bigger before we can do that!
Can I use more than one Discount code?
No. Our backend will only allow one discount code to be used per order.
How do you choose Brands We Love partners?
All products are handpicked by our team for having one or more shared core values to Sozy.
Can I return/exchange a Final Sale item?
No, Final Sales styles are not available for return, exchange, store credit, refund, and/or replacement. Some Final Sale items are sold at cost or below cost and are available as is.
What is the Sozy Pre-Loved Shop?
Sozy Pre-Loved is the dedicated peer-to-peer site for buying and selling pre-loved Sozy products from other customers, ambassadors, Sozy staff, models, and/or our founder! The platform allows you to sell your Sozies for cash or Sozy gift card (available to use only on the Sozy store, not the Pre-Loved Shop). OR buy sold-out, discounted, new, or OG Sozy favorites from your Sozy fam! Sozy Pre-Loved
Why is my discount code not working on the Pre-Loved Shop?
The Pre-loved Sozy shop is a separate peer-to-peer sale platform. Sozy sale discounts are only available for use on the Sozy store.
Do you have any physical stores?
Not yet, but we can't wait to launch stores in the near future! Be sure to sign up for email and text message notifications so you can stay up to date with any news!
Why does my tracking number show no movement?
Typically when this happens, it means your package has not been scanned at some point along its journey. Reach out to us at email@example.com and we will work on next steps!
Do you sell Wholesale?
Yes! Head to: Live Sozy Wholesale to get started!
Do you have an Ambassador Program?
Yes! Head to Sozy Babes to find out more!