EXCHANGES & RETURNS
LOOKING TO EXCHANGE OR RETURN?
We’ll help you get started! Just have your order number and shipping zip code in hand. You’ll find your order number in your Sozy Order Confirmation email or Packing Slip. Got it? Then lets get started!GET STARTED
Our Exchange & Return Policy
We know that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for return or exchange within 30 days from the shipping date. (Please Note: Pilling after the 30-day return window is due to incorrect washing or handeling and will not be accepted for return) Unless you are processing an exchange, $5 will be deducted from your refund for return shipping. Original shipping costs are non-refundable. Items purchased outside of the United States are not eligible for returns due to customs issues. "Final Sale” means the specified items are not eligible for return or exchange.
Your refund will go back to the original method of payment used to make the purchase. We usually process returns quickly, but just in case, please allow up to 14 business days from when we receive the items for your account to be refunded.
HAVE MORE QUESTIONS
Please email us with any questions you might have - we are here to help.
- Email Us: email@example.com
- Call Us: 760.503.7194