WHAT IS THE SOZY 100% SATISFACTION GUARANTEE ON YOUR FIRST PAIR OF UNDIES?
We'll happily provide a full refund or exchange within 30 days for your first pair of undies. No questions asked! Please submit a request to start the process.
Please note: The 100% Satisfaction Guarantee only applies to your first single pair (1) of undies.
Order a pack or multiple items in your first order?
No problem as long as you try on just one! That first one is yours to try on, sleep in, wear, do whatever you want to see if it's right for you and then keep it regardless. We'll grant a refund or exchange for your first single pair (1) without needing to send it back. The remaining items in your order may be returned to us as long as they are not tried on, worn, washed, or opened. These are not covered by the 100% Satisfaction Guarantee.
Say you ordered a 5-pack, tried on one pair, and realized you need a different size. Keep the one you tried on under our guarantee and reach out to us for an exchange. We'll take back the other four (as long as they are not tried on, worn, washed, or opened) and send five new ones in the size you need. Easy, right?
In addition, international shipping & customs fees will not be refunded under the 100% Satisfaction Guarantee.